MS Sr System Support Engineer

5 days ago
Requisition ID
Information Technology




Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


The primary purpose of this role is to


Responsible for the configuration, installation, upgrades, performance monitoring, security, and continual improvement of our clients network, server, and Applications.

Responsible for supporting our client infrastructure applications, including Microsoft SQL Servers,  Active Directory, VMware, IIS, Clusters and Windows Environment.


Able to analyze the requirement and come up with project plan and deliver to the client satisfaction.


Able to work on critical issues and under pressure condition and resolve the issues.


Prepare RCA’s.


Responsible for installing, maintaining and supporting Allscripts Applications.

Responsible for continuous improvement and enhancement of Infrastructure related services.

Analyze technical and business needs and recommend solutions

Maintain positive relationships with client, end users and vendors, and consultants.

Maintain current working knowledge in the area of systems and hardware, and incorporate new developments into the future systems of the enterprise


Good Communication & Email Skills are mandatory.


Able to learn quickly and adapt to the new changing technologies and suggest new solutions.


Experience with administrating Active Directory and resolving the issues.


Experience with Managing ESX servers and designing the DRS solutions


Requirements for this position:

5+ years application installation, maintenance and support experience.

5+ years system administration experience managing Data Center operations.
5+ years of administrating enterprise Windows and Virtual Environment.
Exceptional troubleshooting skills
Responsible for monitoring performance and system usage.

Experience with designing the Patching & Security remediation policies and ensuring environment is compliant.

Experience in Microsoft Active Directory services & Domain knowledge.

Experience with Microsoft System Center 2012 Services [SCOM/SCCM] will be added advantage.

Able to perform L3 level activities in VMware and Microsoft Technologies.

Experience with Altiris & Solar wind will be added advantage.

Knowledge of Data Center operations and vendor handling.
Working and resolving alerts with in SLA.
Experience working in a culturally diverse environment.
Excellent written and oral communication skills.
Ability to be proactive and work independently with limited direction.


Working Arrangements:

  • Work is performed in a standard office environment with minimal exposure to health or safety hazards


At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


Allscripts’ policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.


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