Allscripts

Program Manager

SG
3 weeks ago
Requisition ID
2017-11653
Category
EHR Implementation

Overview

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Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

 

The primary purpose of this role is to drive the execution of strategic programs for the business, which typically requires coordination of a cross-functional team and resource assignments, to ensure program completion on time to budget and meeting customer needs.

 

This role is located at our Singapore location.

Responsibilities

Creating Financial Value

  • Creates maximum short and long term financial value for the client, Professional Services, and Allscripts.
  • Manages Allscripts profitability (includes revenue and expenses) and cash.
  • Drives revenue recognition (accelerates whenever possible)
  • Sells value to the client.
  • Articulates and drives toward clear financial and other project goals.
  • Rejects propositions that reduce value for Allscripts or the client and develops constructive alternatives
  • Proactively identifies incremental opportunities and engages sales as appropriate.
  • Proactively documents scope changes and contractual sign off to ensure profitability for Allscripts.
  • To include but not limited to $0 scope changes that impact project without financial implication.
  • Understands Accounts Receivables; engages as needed with the client
  • Understands milestones affecting cash and revenue, and effectively manages to them
  • Understands all financial elements of the contract, including fees, payment terms and any commitments which impact project financials. This includes all contract elements (e.g. hardware, software, services, etc.)
  • Maintains clear visibility to contracted vs. actual hours + estimate to complete. Clear management to the contracted hours. Clear understanding of non-billable hours incurred; and effective management to eliminate any non-billable hours and impact to revenue and cost forecasts.  

 

Maintaining the Client Relationship 

  • Establishes a consistent communication strategy with the client and defines the associated deliverables (e.g. status report, risk report etc.).
  • Continually checks to ensure accurate understanding of client needs and expectations.
  • Sets, resets, and manages client expectations and documents same.
  • Utilizes Project Scope or Charter documentation to define contract ambiguities and set client expectations.
  • Builds relationships across client organizational functions at various levels. This includes the executive sponsor and contract signatory. Including but not limited to decision makers.
  • Establishes trusted relationships with the client project team, key influencers/stakeholders and client executive leadership.
  • Contributes to development of the client account plan.
  • Demonstrates project control to the client through effective project documentation, measurement, and reporting and reflects the same in Clarity.
  • Clearly and proactively identify, project risks and institute meaningful risk management campaigns to mitigate the risks.
  • Clearly communicates challenges / shortcomings/issues to clients by assessing causes and implications; recommending solutions and costs, and encouraging shared problem solving.
  • Maintains industry knowledge and focus.
  • Consistently completes project status and reporting externally (written and meetings).
  • Gains sign off and acceptance per the client contractual agreement

 

Ensuring Alignment with Allscripts Strategy

  • Able to work with the Area Vice President, Program Director or Program Manager to effectively and appropriately define project scope, hours, deliverables and requirements.
  • Undertakes a strategic project only when Allscripts has plans in place that are likely to lead to Allscripts realizing value. Escalates as necessary to appropriate management.
  • Ensures current Allscripts methodology is used and leveraged in all client project deliverables processes. 

 

Managing Third-Party Relations 

  • Assesses third-party strengths, weaknesses, and risks, and develops plans to achieve project objectives and manage risks.
  • Considers technology, organizational, and cost alternatives to using third-party contractors.
  • Incorporates a quality plan, review plan, and rigorous performance monitoring in third-party agreements and work processes.
  • Ensures that third-party contracts incorporate flow down of Allscripts client contract requirements and payment schedules for consistency.
  • Ensures third party resources are engaged in order to understand actions and methodology that are otherwise available to internal resources.
  • Ensure that third parties do not encroach upon the Allscripts/client relationship.

 

Managing the Allscripts Organization

  • Assesses strengths and weaknesses of Allscripts’ own processes and resources; effectively mitigates and addresses.
  • Clearly defines responsibilities of all Allscripts organizations in the project.
  • Escalates any disconnects between client expectations, the contract and Allscripts’ interests. Develops early senior management commitment to proposals or projects.
  • Seeks technical reviews, second opinion, advice, and coaching in critical areas.
  • Ensures close linkage between sales expectations and project management; follows the Sales Turnover Process as identified in Allscripts Methodology.
  • Uses and adapts current Allscripts project disciplines and tools.
  • Ensures that sufficient project team and senior management time is scheduled for the preparation for and conduct of project reviews.
  • Communicates effectively to internal management.
  • Consistently completes project status and reporting internally (written and meetings) by leveraging Clarity as the portfolio system of record. 

 

Managing Risks and Problems / Demonstrating Management and Control 

  • Uses a rigorous risk identification and mitigation process on an ongoing basis.
  • Ensures that risk related costs are included in project budgets and forecasts.
  • Ensures that risk considerations are incorporated into project schedules.
  • Analyzes project financial statements at least monthly as part of the risk identification and management process and forecasts weekly same.
  • Uses milestones to control work, revenue, costs, and cash flow.
  • Demonstrates project control internally through disciplined measurement, assessment, planning, and reporting.
  • Assesses problem causes and implications; recommends solutions and costs, and encourages shared problem solving.
  • Demonstrate each of these, both internally and externally with the client. 

 

Leading, Motivating, and Communicating 

  • Develops and communicates a clear vision of project and client success.
  • Motivates the team to drive toward success and find ways to overcome difficulties.
  • Effectively serves as an informal manager to the project team, despite lack of direct reporting relationships.
  • Develops project plan, defining/documenting resources, skill requirements, project charter, milestones and metrics per Allscripts standard methods and practices and the client’s contractual agreement.
  • Understands and manages the elements of project stress for self and team.
  • Maintains team focus on project objectives.
  • Proactively identifies, manages, and communicates scope changes
  • Handles confrontations constructively.
  • Shares and encourages others to share and use the lessons learned from project work.
  • Recognizes and reinforces team successes through the project.

 

Ensuring Legal and Ethical Performance

  • Ensures that terms and conditions and acceptance criteria are clear to all parties.
  • Ensures renegotiation of the contract when the project situation changes.
  • Anticipates and communicates the impact of project decisions and actions on contract performance.
  • Ensures that all aspects of project work hold to Allscripts’ ethical guidelines.
  • Ensures appropriate maintenance of Allscripts intellectual property.

 

Project Reporting

  • Reports to all levels of the Allscripts and Client organization, selecting content and messages depending on audience.
  • Compliance with Services and Allscripts reporting requirements. 

 

Governance 

  • Establishes, and manages to, a governance structure to support all of the above, in an environment requiring client relationship management, third party relationship management and internal Allscripts relationship management.
  • Utilize the Allscripts Methodology as a means to effectively establish and manage this governance structure
  • Clear accountability, guidance and consideration for the clients overall success; even across elements which expand outside of Allscripts direct control or contractual responsibility.

Qualifications

Academic and Professional Qualifications:

  • Bachelor’s Degree in related field or equivalent related experience and Project Management Certification (Prince2 or PMP) required
  • In-depth knowledge of project & program management methodologies, tools & techniques
  • Lean Six Sigma or other special certifications helpful

 

Experience:

  • 10+ years relevant business experience
  • Minimum 5 years relevant project management experience
  • Typically requires 3 or more years of healthcare application software implementation experience, along with 3 or more years of healthcare industry experience.
  • Prior experience as part of a management team (lead role with plan, resource and issue/change responsibilities) that successfully managed a full life cycle implementation.
  • Experience in supporting business development opportunities through proposal creation, review and presentation
  • Experience in Sunrise Application suite.
  • Solid leadership, organizational and communication skills
  • Solid ability to collaborate with individual contributors and business leaders to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results
  • Strong conviction in the role of program management and willingness to take on challenges
  • Strong and demonstrable project management skills, including influencing, communications and tracking skills, and planning and organization
  • Solid understanding of corporate environment and business metrics, with ability to propose solutions for their achievement

 

Travel Requirements:

  • Occasional as warranted by project work
  • Frequency will vary depending on project requirements 

 

Working Arrangements:

  • Monday through Friday or as defined by assignment requirements

 

 

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

 

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

 

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