Allscripts

Support Consultant Associate

IN-Pune
1 week ago(12/8/2017 8:57 PM)
Requisition ID
2017-13593
Category
Technical Support

Overview

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Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

 

The primary purpose of this role is to provide product support to customers via the telephone and/or Internet (e.g., instant message, email). The incumbent will assess the nature of product or service issues and resolves basic technical or sophisticated support problems. He or she will maintain log of product issues and convey customer feedback to product development staff and possess knowledge of organization's products.

Responsibilities

  • Interact with customers to help troubleshoot and resolve product problems or issues
  • Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
  • Track and document inbound support requests and ensure proper notation of customer problems/issues and solutions
  • Communicate with product development department to improve on current design or to identify possible problems with design
  • Stay abreast of current technology in products, design changes, and new products offered
  • May travel to client site in order to resolve customer and product issues

Qualifications

Academic and professional qualifications:

  • Bacchelor's or Master's degree in computer science/IT or relevant work experience

Experience:

  • 1-3 years of experience with healthcare products in a support, development or consultancy environment, of which 1 year of experience will be in developing or supporting the assigned products and a demonstrated competence in functional or technical components of the assigned products

Travel requirements:

  • Minimal travel required

Working arrangements:

  • Able and willing to work on "shifts" or to be on an "after hours" rotation
  • Work is performed in a standard office environment with minimal exposure to health or safety hazards

 

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

 

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

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