Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
The primary purpose of this role is to provide high quality support service to Allscripts clients across product line(s) and/or businesses, working with the team of well-trained and effective technical support analysts to help build, maintain and improve customer experience and to improve referenceability of Allscripts Support. Co-ordinate rapid and effective cross-sectional response to major incidents, including escalations, follow-ups, dissemination of workarounds, or resolution advice, documentation and closure. Conducts detailed analyses of data gathered via the Incident Management process in order to identify underlying issues and to develop effective responses aimed at improving or eliminating such issues.
Academic and professional qualifications:
At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.
We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.