Allscripts

  • Systems Support Engineer

    Job Locations IN-Baroda
    Posted Date 3 weeks ago(11/20/2018 12:51 AM)
    Requisition ID
    2018-18848
    Category
    Client Service/Support
  • Overview

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    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

     

    The primary purpose of this role is to

    Responsibilities

    Mandatory skills:-

    • 3 - 5 years' experience
    • Willing to work in 24X7 shifts
    • Experience with Service desk/ServiceNow - ITSM tool
    • Experience in working with remote support tools (RDP, GTA, PCAnywhere etc.)
    • Experience in Service Desk/command Center Operations
    • Experience/Knowledge supporting server VM farms, data centers, disk expansion, vMotion
    • Good understanding of Win Server 2008, 2012 / Windows 7 environment
    • Good understanding of Windows administration troubleshooting DNS DHCP IIS Windows Cluster Event Logs PerfMon Disk Management
    • Basic or Intermediate Knowledge of SQL SQL Jobs Select Query
    • Basic understanding of Citrix environment
    • Various application installation on windows server /MSI package, installation troubleshooting
    • Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
    • International support experience (preferably US or Europe i.e. good command over verbal and written English)
    • Knowledge/Experience on office applications, Word/Excel/Powerpoint/Access

     

    Responsibilities:

    • Interact with customers(Internal/External) to help troubleshoot and resolve product problems or issues
    • Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
    • Track and document inbound support tickets and ensure proper notation of customer problems or issues
    • Document problems and solutions to train lower-level support on how to properly address customer or product problems
    • Communicate with product development department to improve on current design or to identify possible problems with design
    • Queue/ticket Management
    • Monitoring infrastructure and Application events
    • Level 1 troubleshooting, followed by escalation to SMEs
    • Technical Bridge participation and management
    • Stay abreast of current technology in products, design changes, and new products offered.

    Qualifications

     

     

    Academic and Professional Qualifications:

    • BE/Btech

     

    Experience:

    • 3 - 5 years' experience
    • Willing to work in 24X7 shifts
    • Experience with Service desk/ServiceNow - ITSM tool
    • Experience in working with remote support tools (RDP, GTA, PCAnywhere etc.)
    • Experience in Service Desk/command Center Operations
    • Experience/Knowledge supporting server VM farms, data centers, disk expansion, vMotion
    • Good understanding of Win Server 2008, 2012 / Windows 7 environment
    • Good understanding of Windows administration troubleshooting DNS DHCP IIS Windows Cluster Event Logs PerfMon Disk Management
    • Basic or Intermediate Knowledge of SQL SQL Jobs Select Query
    • Basic understanding of Citrix environment
    • Various application installation on windows server /MSI package, installation troubleshooting
    • Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
    • International support experience (preferably US or Europe i.e. good command over verbal and written English)
    • Knowledge/Experience on office applications, Word/Excel/Powerpoint/Access

     

    Travel Requirements:

    • Willing and able to travel, regionally and/or internationally

     

    Working Arrangements:

    • Work is performed in a standard office environment with minimal exposure to health or safety hazards

     

    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe.

    Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

     

    We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

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