• Client Service Consultant

    Job Locations IN-Pune
    Posted Date 3 months ago(11/21/2018 8:11 PM)
    Requisition ID
    Client Service/Support
  • Overview



    Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver worldclass outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.


    The primary purpose of this role is to promote quality customer service to Internal & External clients through partnering with various divisions within the Company.


    • Liaison with various departments (e.g. OS, Legal) within the company for achieving desired common objective
    • Answer, as appropriate, inquiries and facilitate resolution of issues raised
    • Work as an effective member of a team from a variety of departments within the company
    • Handle escalations pertaining to unresolved cases
    • Maintain a positive rapport with customers while discussing or resolving problem situations
    • Troubleshoot appropriately to identify root cause of the issue
    • Participate in the development of departmental goals and objectives, and identify opportunities for process improvement
    • Effective probing skills to elicit customer information
    • Ability to translate user-oriented language into technical information
    • Track and document requests and ensure proper notation of customer problems or issues
    • Document problems and solutions to train lower-level support on how to properly address customer or product problems


    Academic and professional qualifications:

    • Bachelor's Degree, preferably in Healthcare or Banking and Finance


    • Minimum 0-1 year of experience
    • Excellent Communication Skills

    Travel requirements:

    • Minimal Travel Required

    Working arrangements:

    • Able to work on a shifting schedule
    • Work is performed in a standard office environment with minimal exposure to health or safety hazards


    At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.


    We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.


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